PetKayr
PetKayr
Policies & Legal
The rules that keep PetKayr fair, safe, and transparent.
Terms of Service
The rules for using PetKayr, member responsibilities, and the limits of what PetKayr is responsible for.
Privacy Policy
What information PetKayr collects, how it's used, who it's shared with, and the choices you have.
Community Guidelines
How PetKayr members treat each other and each other's pets.
Cancellation & Refund Policy
Meet & Greets, the free-cancellation window, refund exceptions, and how credit refunds work.
Pet Safety & Emergency Policy
Emergency procedures, emergency vet authorization, and what sitters and owners commit to.
Reporting, Blocking & Enforcement Policy
How to report a member, how blocking works, how PetKayr triages and enforces reports, and your appeal rights.
Credits & Membership Policy
How service credits work, expiration rules, and membership billing and cancellation terms.
Referral Program Terms
How the Refer a Friend reward works, who qualifies, and when referral credits expire.
Founding Member Program Terms
How Founding Member status works: who qualifies, the residency attestation, benefits, and when eligibility closes.
Feedback Reward Terms
Terms for the 5-credit feedback survey reward.
Identity Verification / Biometric Notice
How Stripe Identity verification works, what happens to your ID and selfie, and your choices.
Cookie & Tracking Notice
How PetKayr uses cookies and analytics, and what you can control.
Accessibility
PetKayr's commitment to accessibility and how to get help or an accommodation.
Contact / Legal Support
How to reach PetKayr for support, legal notices, privacy requests, and reports.
Care Provider Agreement
What every walker, sitter, and care provider agrees to - responsibilities, local rules, safety duties, and prohibited conduct.
Pet Owner Agreement
What every pet owner commits to when requesting care - honest disclosures, emergency readiness, and home access rules.
Help & Support
Browse FAQs or contact the PetKayr team with questions about any policy.
